Support-SocuSoft DVD Converter

If you meet with any question about product delivery, product key, program registration, backup or update and more, please read FAQs on this page and important tips on "Product key" page carefully to figure out whether there are relevant answers you need. If you still have relevant question or problem, please email us.
    What is the difference between the Evaluation Version and the Full Version of the software?
  • A: The Evaluation Version converts each video file only for three minutes, while the Full Version can convert video files without the limit of time.
    Q: How to get the Full Version of the software?
  • You can order our software online. When the purchase is processed, the registration code will be provided immediately and sent to you by email. With the registration code, you can activate the evaluation version and turn to use the full version software.
    Q: Is it secure to buy your software online?
  • It is 100% secure to order our products online. All data exchanged is SSL-secured in the process of payment. Our servers support SSL Version 3 and 168-bit Triple DES encryption, and the RSA module and SSL sessions feature 1024-bit encryption.
    Q: How to register the software?
  • After ordering the full version of the software, you will receive the registration code to register the evaluation version. The registration method is as follows: Run the software and click Help> Enter License Code. There will be a registration dialog box. Input the name and registration code. Then click "OK".
    Q: My registration code is invalid. What shall I do?
  • Please check the user name carefully whether there is punctuation or other symbols, whether blank spaces are added accidentally and whether the code matches the software type and version.
    Q: Does the software need to be registered again when it is reinstalled?
  • A: Yes, it does.
    What shall I do when I lost my license code?
  • A: Please email us at support@socusoft.com including details about your order information such as your name, email address that you used to purchase. We will handle it in time.
    Q: what shall I do about the software when I get a new computer or want to reinstall it?
  • A: You may copy the installation software you saved to your new pc or download it from our website. After installation, register the full version using the registration name and code you got before.
    Q: Is it free of charge to update the software?
  • A: Yes, it is free to update the software. The registration name and code you got before is till valid for the new version.
    Q: How to download videos from YouTube and extract audio?
  • A: Launch the program, click "YouTube" button in the main window or go to File > Import Video from Internet. Then, copy the URL of the video and paste it into the form of the pop-up window. After that, double click the bar to download the video from YouTube. Select the video when completed. Select the audio format that you need such as mp3, wav and ogg. Click one of the "Encode" buttons to extract audio.
    Q: How to merge video clips into one movie?
  • A: Click "Add Video" to add video files. In video list area of the main window, press the Ctrl or Shift button to choose video files that that you need to merge. Then right click on them and choose Merge Output. Tips: You can hold the click and drag the file to change the order when you need to change the merged order. If you need to cancel the merging, you can right click on the file list and choose Unmerge Output.
    Q: The video and audio are unsynchronized after conversion. Why?
  • A: Check the original video whether they are synchronized or not. If so, go to "A/V Sync" at the bottom right of the main window. Then choose "default" to make audio sync with the video before conversion or try to switch to "basic" mode. For more accurate adjustment to sync the video and audio, you may go to Edit>Options>Video, you may find the "Audio/Video Sync"; you may adjust it when necessary.
    Q: My computer shuts down automatically after finishing video conversion.
  • A: Run the program, click "Edit" > "Options" and you will see the window of options for parameter settings. In "General" part, cancel the tick. See the below picture.
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