Photo to Video Converter (Pro)

If you meet with any question about product delivery, product key, program registration, backup or update and more, please read FAQs on this page and important tips on "Product key" page carefully to figure out whether there are relevant answers you need. If you still have relevant question or problem, please email us.
    Q: How to buy the full version of the program?
  • A: You may order the software online from our website. After you finish ordering procedures, you will receive an email immediately which contains the registration name and code automatically sent from email system. The full version of the program is based on registration of the trial version. After that, register the trial version with the registration name and code to get full version.
    Q: Is it secure to buy your software online?
  • A: It is 100% secure to order our products online. All data exchanged is SSL-secured in the process of payment. Our servers support SSL Version 3 and 168-bit Triple DES encryption, and the RSA module and SSL sessions feature 1024-bit encryption.
    Q: How can I receive the product I have ordered?
  • A: The delivery of 3GP Photo Slideshow is via download, which is convenient for customers to get it quickly, while mailing CD is not available, which is also slow. You can download the latest version from our website any time. After installation, please register the program with the registration name and code you received.
    Q: I haven’t received my registration name and code yet several hours after placing the order. What shall I do?
  • A: Please check your order whether you have successfully placed your order or not. If so, please check the spam filtering of your email in case that our registration email gets marked as spam and sorted into a "junk" folder or deleted. If you still haven’t found the registration name and code. Please email your full name and email address that you have used to buy the program to us to request a new one. We will check it and handle it in time.
    Q: How to register the software?
  • A: The registration method is as follows: Run the program and go to Help> Register. There will be a registration dialog box. Input the name and registration code. Then click "OK".
    Q: My registration code is invalid. What shall I do?
  • A: Please check out the program you have ordered and the one you are using first. If they are the same, Please check the user name carefully whether there is punctuation or other symbols, whether blank spaces are added accidentally. Besides, please figure out whether the code matches the software type and version. We recommend users to copy and paste the code for registering the program.
    Q: Does the software need to be registered again when it is reinstalled?
  • A: Yes, it does.
    Q: What shall I do when I lost my license code?
  • A: Please send the detail of registration as much as you can especially the full name and the email address that you have used to buy the program and the time of the order. We will check it and handle it in time.
    Q: What shall I do about the software when I get a new computer or want to reinstall it?
  • A: You may copy the installation application you saved to your new pc or download it from our website. After installation, register the full version using the registration name and code you got before.
    Q: How to backup the program?
  • A: You may burn the program with the text of registration name and code to the disc or put them to your flash memory card, SD, CF, MMC or mobile hard drive for backup. Anyway, you can download the latest version from our website any time.
    Q: Is it free of charge to update the software?
  • A: Yes, it is free to update the software. The registration name and code you got before is till valid for the new version.
    Q: How to upgrade the program?
  • A: Below is the procedure: Uninstall the old version first;
    Download the latest version from our website;
    Install the program and register it with the registration name and code you have got to get full version.
    Q: How long does it take to feedback the answer to my requested question?
  • A: We handle customer emails ASAP on weekdays. We may have late responses as we may have different time zones or due to weekends or holiday.
    Q: What is 3GPP, 3G2 and MPEG-4 file format?
  • 3GPP: GSM Network, Video: MPEG-4, H.263, Audio: AAC, AMR
    3G2: CDMA Network, Video: MPEG-4, h.263, Audio: AAC, AMR, QCELP
    MPEG-4: allows you to optimize every part of the movie, while maintaining compatibility. MPEG-4 contains a wide variety of compression technologies to deliver the best performance for every kind of content.
    A: How to get best quality on cellular phone with 3GP MPEG-4 format?
  • You can enter your screen size directly to getting best quality for your cellular phone. For example, you want a 176x144 video to play on your Motorola V3 Raza, you should change the default "video codec" (h.263) to "mpeg4", then set the resolution to 176x144, you get the movie with current resolution which you want. Socusoft 3GP Photo Slideshow now supports output file format 3GPP, 3G2 and MPEG-4. The following chart lists recommend settings about "Bit rate, Frame rate" for some cellular phones.

    Cellular Phone Model

    Video Output

    Audio Output

    Sony Ericsson W800i

    Bit rate: 500kbps
    Format: mpeg4
    Size: 176x144 pixel
    Frame rate: 25.00fps

    Format: aac
    Sample rate: 22050Hz
    Channels: Mono

    Sony Ericsson K750i

    Bit rate: 104kbps
    Format: mpeg4
    Size: 176x144 pixel
    Frame rate: 25.00fps

    Format: aac
    Sample rate: 22050Hz
    Channels: Mono

    Nokia 6230

    Bit rate: 118kbps
    Format: mpeg4
    Size: 128x96
    Frame rate: 25.00fps

    Format: amr_nb
    Sample rate: 8000Hz
    Channels: Mono

    Nokia 6620

    Bit rate: 79kbps
    Format: h263
    Size: 176x144
    Frame rate: 25.00fps

    Format: amr_nb
    Sample rate: 8000Hz
    Channels: Mono

    Nokia 6630

    Bit rate: 138kbps
    Format: h263
    Size: 176x144
    Frame rate: 25.00fps

    Format: amr_nb
    Sample rate: 8000Hz
    Channels: Mono

    Motorola V710

    Bit rate: 78kbps
    Format: h263
    Size: 176x144
    Frame rate: 25.00fps

    Format: amr_nb
    Sample rate: 8000Hz
    Channels: Mono

    Motorola V635

    Bit rate: 216kbps
    Format: h263
    Size: 176x144
    < 25.00fps rate: Frame>

    Format: amr_nb
    Sample rate: 8000Hz
    Channels: Mono

    Motorola V547

    Bit rate: 122kbp s
    Format: h263
    Size: 176x144
    Frame rate: 25.00fps

    Format: amr_nb
    Sample rate: 8000Hz
    Channels: Mono

    Samsung D. 500

    Bit rate: 73kbps
    Format: h263
    Size: 176x144
    Frame rate: 25.00fps

    Format: amr_nb
    Sample rate: 8000Hz
    Channels: Mono

    Sanyo 5600

    Bit rate: 96kbps
    Format: h263
    Size: 176x144
    Frame rate: 25.00fps

    Format: amr_nb
    Sample rate: 8000Hz
    Channels: Mono

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